Our return policy is valid for 30 days from the date of delivery.
To be eligible for a return, your item must be UNUSED AND IN THE SAME CONDITON THAT YOU RECEIVED IT. It must be in the original packaging.
To initiate a return, contact us at firstname.lastname@example.org. Return/Exchange requests will not be taken through any other contact method.ITEMS NOT ELIGIBLE FOR RETURN OR EXCHANGE
Phoenix Indoor Range & Gun Shop Ltd does not
accept returns or exchanges on the following items: Firearms, Firearm Parts (magazines excluded), Ammunition or Ammunition Components (primers, powders, casings or projectiles).REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
All refunds processed by EFT will be subject to a $2 service fee.Cancellations within 24 hours of the order being placed will not be subject to a restocking fee.
Cancellations made after 24 hours of the order being placed will be subject to a 20% restocking fee.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will contact you with exchange details.
You will be responsible for paying for shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and method of payment information. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. You grant us this permission when you enter your email address to receive our “Phoenix Indoor Range & Gun Shop Newsletter”. We usually generate 2 Newsletter emails each month.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by using the unsubscribe link in the Newsletter email or by contacting us at email@example.com or mailing us at:
Phoenix Indoor Range and Gunshop Ltd.
4706 76 Avenue NW Edmonton, Alberta T6B0A3
SECTION 3 – DISCLOSURE
We may use third party service providers to assist us in providing our products and services, for example site hosting (see Section 4) and payment processing (see Section 5). We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – THIRD-PARTY SERVICES
The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. We use contractual means with third parties to ensure the same or greater safeguarding of your personal information. Third parties may only use your information for the purpose of which it was collected and may not use the information for their own purposes. Phoenix Indoor Range & Gun Shop or certain providers may store personal information in a different jurisdiction than which you reside. As a result, your information may be subject to the laws of that jurisdiction(s).
SECTION 5 – COOKIES
What are cookies?
Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
Accounts-related cookies . We may use accounts-related cookies to authenticate users and prevent fraudulent use of user accounts. We may use these cookies to remember information that changes the way the Service behaves or looks, such as the “remember me” functionality.
Analytics cookies . We may use analytics cookies to track information how the Service is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the Service to see how our users react to them.
Third-party cookies: In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service and to deliver advertisements on and through the Service.
What are your choices regarding cookies?
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
SECTION 6 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 8 – THIRD-PARTY LINKS
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Staff at firstname.lastname@example.org or by mail at:
Phoenix Indoor Range and Gunshop Ltd
4706 76 Avenue NW Edmonton, Alberta T6B0A3